Wednesday, April 25, 2012

Kayak CTO - "The engineers and I handle customer support"


http://www.inc.com/magazine/20100201/the-way-i-work-paul-english-of-kayak.html

Good one. Also see point about brain-dead automated customer support systems of bigcos, earlier in the article. Been there, felt that  ....

- Vasudev Ram
www.dancingbison.com

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